Help Center
How can we help you? Find the answers to all your questions right here.
Q: What is Pathix and who is it for?
A: Pathix is a next-generation AI-powered digital platform. Our mission is to act as a smart assistant for television channels, newspapers, digital platform workers, and content creators. Our tools significantly simplify and speed up your daily content creation and optimization workflows.
Q: How do I create a new account? (Step-by-Step)
A: You can create an account in two easy ways. Follow the steps below:
Method 1: Via Website
Step 1: Go to the Registration page.
Step 2: Enter your desired Username.
Step 3: Enter a valid Email address.
Step 4: Create a strong Password (at least 8 characters).
Step 5: Click "Register" button to complete.
Q: How do I log in to my account? (Step-by-Step)
A: Logging in is quick and simple. Here's how:
Method 1: Via Website
Step 1: Go to the Login page.
Step 2: Enter your registered Email or Username.
Step 3: Enter your Password.
Step 4: Click "Sign In" button.
Step 5: You will be redirected to your dashboard.
Having trouble logging in? Use the "Forgot Password" option or contact support.
Q: How do I reset my password if I forgot it? (Step-by-Step)
A: If you've forgotten your password, follow these steps to reset it:
Steps to Reset Password:
Step 1: Go to the Forgot Password page.
Step 2: Enter the Email address you used to register.
Step 3: Click "Send OTP Code" button.
Step 4: Check your email inbox (and spam folder) for the OTP code.
Step 5: Enter the OTP code on the verification page.
Step 6: Create a new password and confirm it.
Step 7: Your password has been reset! Log in with your new password.
The OTP code expires in 30 minutes. If you don't receive it, click "Resend OTP".
Q: Can I use your services for free?
A: Yes! We offer a "Free Plan" for both Propen AI and OptiScript (no credit card required). You can test the services on the free plan and upgrade to a Pro or Premium plan later whenever you're ready.
Q: Why is Propen AI different from standard AI (like ChatGPT)?
A: While standard AI provides generic content, Propen AI analyzes your 'Writing DNA'. It scans your previous writings, preferred vocabulary, and tone to generate scripts in your unique style. As a result, the generated text reads exactly as if you wrote it yourself.
Q: Does it provide accurate information and references?
A: Absolutely. Propen AI features "Source Integration." It gathers information exclusively from your pre-selected and reliable sources (such as specific newspapers or websites). Proper references and source attributions are automatically included alongside the generated script.
Q: What type of content can I create with Propen?
A: You can create almost any format, including blog posts, news articles, video scripts, social media posts, and even technical documentation.
Q: How will OptiScript help my video go viral?
A: Video reach heavily depends on the right metadata. By inputting your video script or text into OptiScript, our AI understands the core message and generates the most engaging headlines (High CTR), trending tags, and viral hashtags designed to trigger YouTube and Facebook algorithms.
Q: Will I get different tags for YouTube and Facebook from the same script?
A: Yes. YouTube acts primarily as a search engine, while Facebook is an engagement-based newsfeed. OptiScript understands the differences between these algorithms and generates search-focused metadata for YouTube and engagement-focused metadata for Facebook from the exact same script.
Q: How do I purchase a subscription and make a payment? (Step-by-Step)
A: We use Pathix's proprietary manual payment gateway called ProPay. Follow these steps carefully:
Step 1: Choose a Plan
Go to the Pricing page or any service page. Select a plan (Monthly or Yearly) and click "Get Started" or "Purchase Now".
Step 2: Choose Payment Method
On the checkout page, select your preferred method:
• bKash (Personal or Merchant)
• Nagad
• Rocket
• Bank Transfer
Step 3: Send Payment
Send the exact amount to the provided account number using your chosen method. Keep the transaction details handy.
Step 4: Submit Payment Proof
After sending the money, fill out the payment form with:
• Sender Number (your bKash/Nagad/Rocket number)
• Amount sent
• Transaction ID (TrxID) from your payment confirmation
• Screenshot of the transaction (upload image)
Step 5: Wait for Verification
Our admin team will manually verify your payment. Once confirmed, your order status changes to "Confirmed" and your subscription is activated. You will receive an email notification.
Verification usually takes a few hours. You can check your order status from your account dashboard at any time.
Q: How long does it take for my account to become active after payment?
A: After you submit the payment proof, our admins manually verify it. Once verified, your order status changes to "Confirmed," and your subscription is activated automatically. You will receive an email notification immediately.
Q: Can I make a partial payment?
A: Yes, ProPay supports partial payments. However, to enjoy the full benefits of your plan, the complete payment must be cleared within the specified deadline.
Q: What is PLIVE and how does it work?
A: PLIVE is Pathix's next-generation live streaming solution. It turns your browser into a professional live studio — no downloads or configurations needed. Create a room, invite guests via a secure link, and start broadcasting with full production controls including scene switching, screen sharing, and live chat.
Q: What are the available PLIVE plans?
A: PLIVE offers flexible plans:
- Free — Free · 2 streams/day, 2 guests, 30 min/session, 720p
- Basic — BDT 1200/mo · 5 streams/day, 3 guests, 70 min/session, 720p (Save 17% yearly)
- Pro — BDT 2500/mo · 5 streams/day, 10 guests, 80 min/session, 1080p (Save 17% yearly)
- Studio — BDT 5000/mo · 10 streams/day, 20 guests, 150 min/session, 2160p (Save 17% yearly)
Q: Can I invite guests who don't have a Pathix account?
A: Yes! Guests can join your live studio directly in their browser using the invite link — no account, no registration, and no app download required. Simply share the link and they're in.
Q: What equipment do I need to start streaming with PLIVE?
A: Just a laptop or desktop with a browser (Chrome, Firefox, or Edge recommended) and a working internet connection. A webcam and microphone enhance the experience, but even a smartphone browser works in a pinch.
Q: What should I do if my ProPay payment is rejected?
A: If your payment is rejected, the status will revert to "Pending Payment." You will receive an email explaining the reason for rejection (e.g., mismatched TrxID or unclear screenshot). Please review the details and resubmit the correct information.
Q: Can I cancel my subscription at any time?
A: Yes, you can cancel your active subscription at any time from your account dashboard. However, please note that we do not offer refunds for the remaining days of a billed cycle.
Q: I'm facing a technical glitch. What do I do?
A: We aim for 99.9% uptime, but if you experience an issue, you can check our System Status page. If everything is online but you're still facing problems, please reach out to us at support@pathix.com or create a support ticket directly through the Help Center.